Terms & Conditions
Products are displayed on the website as accurately as possible, however, may vary slightly in appearance and colour.
All prices are quoted in pounds sterling and, if you are ordering from inside the EU, are inclusive of VAT at a rate of 20%.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Once we have shipped your item/s you will receive an email notification containing the tracking number for the package, at this stage the responsibility for the parcel is handed over to you and we cannot be held liable for any items that go missing, although we will provide as much help as we are able to locate the missing items.
Any customs or import duties are charged once the parcel reaches its destination country. We operate on a DDU (Delivered Duty Unpaid) basis therefore any charges must be paid by the recipient of the parcel. The recipient is also responsible for providing any information required by customs to ensure the goods are cleared. Policies vary from country to country, so you might like to check your local customs office for more information. Penrose cannot be held accountable for delays in customs clearance.
Refunds can only be made onto the card that the order was purchased with (refunds will not be made to a 3rd party) and postage and packaging costs are non-refundable. The item must be returned within 30 days of despatch using a tracked service, please retain proof of postage receipt as Penrose London will not be held responsible for items lost in the post.
The Penrose London website uses industry standard security methods to ensure that all your personal details are safe. We do not store your credit card details and we will never pass any of your details on to a 3rd party.
Information provided by you, online or otherwise, will be processed by us and used to provide you with the ordered products, for billing and accounts and to keep a record of the transaction.
Company Registration details;
Penrose London is a division of Silk Industries Ltd registered in England and Wales.
Registered address: Weavers Lane, Sudbury. Suffolk, CO10 1BB.
Company Registration: 04667190
Company VAT: GB527395424